Privacy Policy

Who we are

Aevum is operated by [legal seller name to be confirmed]. This policy explains how we handle personal information when you use aevum.house or contact us.

Customer contact: Akshay Jangid. Once the public customer-care email is confirmed, it will appear on the Contact page and in this policy.

Information we handle

Depending on how you use the site, we may handle:

• Your name, mobile number, email address and delivery addresses.
• Products ordered, selected sizes and variants, order totals and correspondence with support.
• Account verification records, saved addresses and wishlist or cart items where those features are used.
• Payment status and transaction references returned by the payment service. We do not ask for or store card CVV, UPI PINs or one-time passwords.
• Technical information such as IP address, browser/device details and security-event records.

The exact metadata received from the payment service, and any first-party analytics items, are being confirmed and will be listed here before publication.

Why we use it

We use relevant information to process and deliver orders, verify account access, provide support, handle exchanges and refunds, keep required transaction records, prevent misuse and maintain the website. Optional marketing (when available) is handled separately from order updates; you can opt out at any time without losing transactional messages about your order.

A pincode you enter for a delivery check is used to assess serviceability. Whether it is stored in logs, and the retention period, is being confirmed. The full address you submit at checkout is retained with your order for fulfilment.

Service providers

We share information with providers necessary to operate the service, including payments, delivery, hosting, account verification and communication. The active providers for this deployment are being confirmed. In this preview environment payments, OTP delivery, notifications and courier estimates are handled by mock providers and are not live services.

We may also disclose information where required by law or to investigate fraud and protect lawful rights. The verified position on advertising, audience-sharing and affiliate use will be stated explicitly here; we will not publish an unverifiable “we never share your data” promise.

Cookies and storage

We use essential cookies or local browser storage to keep you signed in, hold cart state and remember your wishlist between visits. The exact items and their lifetimes are being catalogued for this notice. If analytics or advertising technologies are activated in future, they will be listed here with the real controls.

Retention and security

We retain information for the purpose it was collected, and for applicable accounting, tax, fraud-prevention and legal requirements. The specific retention periods for orders, invoices, account data, support tickets and system logs are being finalised.

We use reasonable technical and organisational safeguards; please keep account access codes private and tell us promptly if you suspect misuse. No online service is entirely risk-free.

Your choices

You can request access, correction, account closure or deletion, withdraw optional consent, or raise a privacy concern by writing to us via the Contact page. We may ask for proportionate identity verification and, where a request cannot be fully honoured because of a legal or record-keeping obligation, we will explain why.

Our checkout is intended for adults. If a child has provided personal information, a parent or guardian can contact us so we can investigate and take appropriate action.

Complaints and updates

We acknowledge privacy complaints within 48 hours and address them within one month of receipt. This does not limit any complaint or remedy available under applicable law.

We may update this policy as our services or legal requirements change. The last updated date will appear at the top; where required, we will provide additional notice or seek fresh consent.